• Getting Started

  • How do I get started?

    Follow our easy and fast sign up process to hit the ground running

    You can then choose either Arbitrage Trading or Real Estate investment portfolio.

  • What is Bitcoin?

    Bitcoin is a form of digital currency which is based on an open source code that was created and is held electronically. Bitcoin is a decentralized form of currency, meaning that it does not belong to any form of government and is not controlled by anyone.

    Unlike traditional currencies, Bitcoins are not printed. Instead, this form of currency is produced by people and businesses around the world through the means of solving complex mathematical formulas which get more and more difficult to calculate as more Bitcoins are created.

  • How secure is my investment capital invested through Redox Trades LLC?

    Your investment is safe with us, insured up to a maximum of $100,000 and your assets are custodised in your name, segregated from other clients.

  • Is there any lock-in period?

    No.

  • What do I need to do if I have changed my address or personal details?

    Just send an email to our Client Services email address at support@redoxtradesllc.com and we will process your request.

  • Feedback

    If you wish to file a complaint about our services or the quality of our products, please contact our Client Services Department at 1800 538 9889, Mondays to Fridays (between 8.30 am and 6.00 pm), or email us at support@redoxtradesllc.com.

    If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website www.fidrec.com . You may also reach FIDReC at (41) 2927 6778 or info@fidrec.com.

  • Plans

  • What is Crypto Starter Plan?

    An awe-inspiring feature of Cryptocurrency especially Bitcoin is its ever increasing value, starting from 0.0025 USD back in 2009 to over 14,000 USD in the latter months of 2017. A very meaningful investment can be made with Bitcoins because a two-way income stream for our Investors is established. The first income stream lies in the Return of Investment (ROI) made through trading the coins in worthwhile commodities by Redox Trades LLC within a year indenture period and the second income stream being that as trading/management of investors account is ongoing, the value of the coin increases; this synergy yields appreciable financial benefit for both Client/Investor and Redox Trades LLC.

  • What is the minimum investment amount?

    Our investment amount starts from 500 USD for the Crypto Starter plan and for Real Estate Investment, the minimum investment amount starts from 100,000 USD.

  • Will I receive my dividends from my investment?

    Yes, any dividends will be credited to your wallet.

  • Can I top up my portfolio?

    Yes! You can top up your portfolio by going to Account -> Deposit -> Selecet your preferred portfolio type.

  • Taxes

  • Is there any tax implication on my dividends?

    Yes, withholding tax applies to the dividends on NFP in accordance with the taxation laws of the country and your tax status in your country of residence. However, this can be waived and integrated into to reflect on the percentage ROI.

  • Deposits

  • How long does it take for my money to be credited after I transfer the money?

    Bitcoin transactions are instant, depending on network speed. If your fund reaches your account before 11am UTC+1, we will create the portfolio on the same business day. If your fund reaches your account after the above time, the portfolio will be created on the next business day. This is provided your account has been successfully created.

  • What method of deposit do you accept?

    We currently accept bitcoin.

  • Is there a limit on how much I can deposit into my account?

    No.

  • Withdrawals

  • How do I withdraw funds from my account?

    You may do so at the User Dashboard page by clicking the “Withdraw” option. The funds will be transferred into your registered bitcoin wallet.

  • Is there any withdrawal fee?

    No. However, bitcoin transfer fees could apply.